Information We Collect
We collect information you provide when you place an order, create an account, join a waitlist, contact the store, request product information, submit a review, or communicate with us. This may include your name, billing and shipping address, email address, telephone number, order details, payment status, and message content.
Payment Information
Payments are processed by secure payment providers. We do not intentionally store complete payment card numbers. Payment providers may process transaction and fraud prevention information under their own privacy notices.
How We Use Information
We use information to process and deliver orders, provide pickup or store support, respond to questions, manage customer accounts, prevent fraud, maintain website security, improve products and services, and meet accounting, tax, and legal obligations.
Children and Family Purchases
Our products are intended for families, but online ordering and account features are intended for adults. We do not knowingly request personal information directly from children under 13 through the website. A parent or guardian may contact us about a child-related privacy concern.
Cookies, Analytics and Security
The website uses cookies and similar technologies for shopping cart functions, account sessions, security, performance, preferences, analytics, and form protection. Google Analytics and Google reCAPTCHA may process browser, device, interaction, and network information.
Service Providers
We may share limited information with providers that support hosting, ecommerce, payment processing, shipping, email delivery, analytics, security, customer service, and image delivery. We do not sell personal information.
Retention and Security
Information is retained only as long as reasonably needed to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations. Reasonable administrative and technical safeguards are used, but no online system can guarantee absolute security.
Your Choices
You may request access, correction, or deletion of personal information where applicable. You can manage cookies through browser settings, although disabling essential cookies may prevent the cart or checkout from working.
Contact
Privacy questions may be sent to info@thetoychestllc.com, by telephone at (908) 459-0494, or by mail at 335 High Street, Hope, NJ 07844.